Terms & Conditions
1. Our agreement with you
In this agreement, We are Bjorn Clogs Ltd, 6 Queen Street, Scarborough, North Yorkshire, Yo11 1Ha, and you are the person detailed on the order form.
Our agreement is made on the date we despatch your goods from our shop, details of which are provided on the order form. Only the goods listed on the confirmation of despatch email sent at the time of despatch will be included in the agreement. Our agreement includes all correspondence from us to you.
2. processing your order
We will send confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order to us.
Not all our clogs are in stock, most are made to order, so please allow up to 2 weeks delivery
Should you not receive your clogs within 10 day of despatch please contact us Tel 01723 366682 or email firstname.lastname@example.org (for non UK mainline order please allow up to 28 days ) you will then be given a choice of:
a)Cancelling your order whereupon will refund the full price you paid, or
b)After a further waiting period as agreed by us, we will despatch a replacement pair.
If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods.
We ask that you return the goods to us, in their original condition and with the original packaging, within 14 days of receipt, on receipt of the goods we will refund the full amount as soon as possible and within the maximum 30 days.
On return of your goods you may request a different size or colour.
We will despatch these to you as soon as possible.
For faulty or incorrect items please contact us so we can either refund upon return or exchange for a different style or size.
4. Cancelling your order
Under the consumer contract regulations. you may cancel your order for any reason by giving us notice within 14 days starting from the day after receipt of any goods, you must inform us of your wish to cancel in writing , email or by phone.
Please return items to the address below.
Bjorn Clogs Ltd
6 Queen street
5. Basis of Sale
You are responsible for ensuring the accuracy of your order and the details provided in your order form.
6. Price Of Goods
The price of goods shall be the price quoted by us on our website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. All prices unless otherwise stated are in pounds Stirling (GBP).
The price is inclusive of any payable value added tax in the UK.
We reserve the right to change prices for products at any time without prior notice.
7. Whole agreement
The terms and conditions set out in this Agreement represent the entire Agreement.